Frequently Asked Questions
Please read it and be fully informed. If you have other questions please email us:
voyagememorieshelp@gmail.com
Company
Please visit the page About Us and you can get acquainted with our company more.
The photographers who are working with us high trusted people and big professionals with priceless experience behind. No matter from which place in a world is he(she) you can trust and be sure that you will like your photoshoot and photos.
We respect the privacy of every customer and we will never post your photos without your permission.
We are a hard-worked team that will make your travel photoshoot at a high level and that’s how we can describe Voyage Memories:
– We respect your time when we are talking about the response to inquiring, photo delivery, and any of your questions to us;
– We have a simple system of booking;
– Our photographers are big professionals and open people who you will like;
– We provide clear information about small details in the photoshoot to make you more confident to book a photographer;
– We are all on ears when you ask us something or need some help;
– Our goal is to release you from difficult searches and make the way easier to find a trusted photographer;
– We are talking about the quality of photos, rather than about quantity.
Photographer
Yes, sure! Every city has a list of photographers, choose one of them to see him(her) portfolio.
No problem, we will find for you another one with the same skills like any of them has.
Of course! Once your booking will be fully completed, we will organize a conversation between you and the photographer.
Our photographers are friendly people when you start communication with the photographer he will recommend for you place of meeting, the best timing and other different advice related to the photoshoot.
Booking
We suggest start your booking in 1-2 weeks before your vacation photoshoot, but if you decide to book suddenly and wish to make it done as much as possible fast we suggest to book at least 2 days before the photoshoot.
If you need to reschedule your photo session, please inform us via email as soon as possible and we will manage that question to provide for you to change the date or time.
To learn more about our rescheduling policy, please read Terms&Conditions
If you need to cancel your photo-session, please notify us via email voyagememorieshelp@gmail.com as soon as possible.
Once you booked your package from our side you don’t need to pay anything more. You can have some expenses for transportation to your chosen location or between them during the session.
Usually, all beautiful photos can be made with natural light. Also you will have option to choose time during the booking.
It can be up to max 15 people, but you should understand that then more people during the photoshoot then less effective photoshoot can be. We have for you recommendations for the quantity of people during photoshoot:
30 mins: max 6 people
60 mins: max 10 people
90 min: max 12 people
120 min: max 15 people
You can pay with your credit or debit card. Also, payments can be made through payment gateway provided by Pay Pal service.
Why not? We are glad to organize a photoshoot outside of the city but for a surcharge to cover the photographer’s travel costs.
Photos
ready photos within 5 days for package “Classic”
ready photos within 10 days for package “Premium”
ready photos within 14 days for package “Gold”
We are delivering in JPG format in high resolution.
We don’t do deep retouching of photos, but if that necessary for you, please inform us, and the photographer will do it for you. The retouching of each photo will be charged 5 $.
Yes, you can use them for personal reasons. You can print and hung it on a wall, share it on social media, but you can’t use it for commercial reasons.
Our main goal is quality and we trust our photographer to edit the best-chosen photos from the list. If you remember some amazing photos in your mind let it know to photographer and he will include it in your gallery.
Our photographers have big experience and knowledge on how to make the photoshoot successful. During your photo experience, you can check photos together with the photographer and be confident they are amazing.
Force Majors
Yeah, it can happen! But sometimes photoshoot under the not strong rain it’s a great and much more unforgettable experience, isn’t it? If the weather will be awful and we will not have any options to find a solution to fix the situation, we will do a full refund of the amount.
Please let the photographer know first. In any way, we recommend coming earlier to avoid any unforeseen circumstances like traffic and ets. If you are late and the photographer will have another photoshoot scheduled you will have the photoshoot only for the remaining time of your package.
If you want to prolong your photoshoot, please inform us via email. Then if the photographer will be available at this time you can continue your photoshoot. The price of each hour of the photoshoot will cost 150 $.
Other
You can wear clothes which are comfortable and really nice for you. Please check whether conditions in the city you gonna travel before the photoshoot. Also, we want to notice that we do not provide makeup and hairdo.
Once you bought a gift card and didn’t use it yet, the gift card has an endless warranty and you can use that at any other time and it has not refundable status.
For now, we are not doing full wedding ceremony photoshoot but we can offer photo session before the wedding like engagement or after the wedding ceremony when is still natural light.
Subscribe
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.